Popular Questions
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How can I obtain a quote/booking for a flight?

China Holidays Australia can give any quotes through the website or over the phone, prices found on the website will be cheaper as we offer discount prices on the website and no booking fee & no credit card surcharge for online purchase.  Search flight prices via the home page www.chinaholidays.com.au

To search: Type your departure airport or city in the Flight "From" box, then select your dates and then type your destination airport or city in the Flight "To" box, then select your dates.  Click

 


 

Is my booking confirmed?

At the end of the transaction online you should receive a booking confirmation email showing a China Holidays Australia booking reference (eg. DRJIFE). This means your reservation is successfully completed. At this point one of our experienced consultants will begin processing your booking. During the quality check and ticketing process, our consultants  will do the following checking :

A). Double-check if we can find an even cheaper fare for your requested flights at the point when we issue your ticket (s) and let you know in case that happens.

B).  Check the billing address  and name of the passenger match the credit card holder’s data.  Get credit card approvals to issue the tickets.

If during this process any questions come up, we will contact you by phone or email to clarify the issue. After all is cleared, we will issue the ticket(s) and send a confirmation email with all the travel itinerary details and the ticket number. Once you have received these details via email, your booking is confirmed.

If you do not receive emails as outlined above, be sure to check your Junk E-mail box. If they are not present, then email  to sales@chinaholidays.com.au or call us on 1300 2 China(24462) and we will arrange confirmation.

What is my flight baggage allowance?

International Travel - Baggage allowances vary greatly from airline to airline, therefore we suggest you always double-check what is said on your itinerary and when in doubt contact the airline directly or visit their website.

Most Australia domestic fares will only allow hand luggage. If you are planning to take luggage that will not fit in the overhead cabin you need a ticket that allows checked baggage, or you will need to pay for checked luggage at check-in. Any questions about bulky items, sports equipment (bikes, golf clubs, surfboards etc), or any dangerous items, (firearms, chemicals etc) will need to be taken up with the airline you are travelling with directly.

Can I book travel originating destinations around the world?

Yes, at BookChinaOnline.com.au you can book flights to and from almost every airport in the world. You can add more destination cities in your search to see if airfares are available.

Can I check-in online and print boarding passes?

For international travel, seat allocation is generally completed by the airline at check-in. Visit your airlines website to see whether online check-in is available.

Online check-in is available for most domestic airlines. To complete online check-in you will need to visit the airline website and use the airline confirmation number on your ticket to complete the online check-in process.

If you have an international flight and would like to make a seat request, please contact the airline directly. If you require further clarification please email us at sales@chinaholidays.com.au

 

How can I find flight availability?

To view available flights, departure times, arrival times and a choice of airlines, simply use China Holidays Australia's search function on the homepage; www.BookChinaOnline.com.au

China Holidays Australia has access to the live inventory for over 100 leading airlines in the world.

What taxes apply to my airfare booking?

All applicable airfare taxes will be displayed during the booking process. On the checkout section, the top of the page will show you a trip cost review, including a breakdown of ticket price and the applicable taxes.

All fares shown on our search results page are the total price for all passengers including all fares and taxes.

Please note: additional airline fees for baggage may apply for domestic flight

Can I make a booking for someone else?

Yes, anyone can create a booking for the travelling passengers. When it comes to the checkout section, name fields need to be the passenger’s names.

What is the check-in time for domestic and international Flights?

Domestic Flights:

This will depend on the airport, time of day, airline and whether or not you're checking in luggage. Generally you should arrive at the airport more than 60 minutes before departure. Always check with your airline or visit the TSA for expected wait times.

International Flights:

For international flights, check-in is normally at least 3 hours prior to departure.

Please note: that boarding times will be advised by the airline at check-in.

Do I have enough time to make suggested connections?

China Holidays Australia is committed to offering you the cheapest flight deals for your trip. Sometimes this requires a change of airports at your transfer city (for example you fly from Sydney to Beijing via Shanghai and the flight from Sydney gets you into Shanghai PuDong International airport and the connecting flight leaves from Shanghai HongQiao airport). We only show you connections where you should have enough time to transfer between the airports. We only recommend these offers to seasoned travellers as there is always a risk of traffic delays or other unforeseen matters that may prevent you from making the connection. Furthermore you need to be aware of Visa regulations, as these transfers require immigration into the country and therefore you might need an immigration visa rather than a transfer visa. Changing airports can be a great way of saving money but please be aware of the possible hassle that comes with the savings.

I have a confirmation email with booking reference code, does this mean my ticket is issued?

Within minutes of booking, you will receive an email confirmation with a booking reference code which means that your online booking is successfully completed. One of our experienced consultant will begin processing your booking. During the quality check and ticketing process, our consultants  will do the following checking :

A). Double-check if we can find an even cheaper fare for your requested flights at the point when we issue your ticket (s) and let you know in case that happens.

B).  Check the billing address  and name of the passenger match the credit card holder’s data.  Get credit card approvals to issue the tickets.

If during this process any questions come up, we will contact you by phone or email to clarify the issue. After all is cleared, we will issue the ticket(s) and send a confirmation email with all the travel itinerary details and the ticket number. Once you have received these details via email, your booking is confirmed.

If you do not receive emails as outlined above, be sure to check your Junk E-mail box. If they are not present, then email  to sales@chinaholidays.com.au or call us on 1300 2 China(24462) and we will arrange confirmation.

Can I make an airline seat request?

Once you make your reservation and have received a confirmation from China Holidays Australia that the tickets have been issued , you can call the respective airline and arrange your preferred seat reservation directly.

Some airlines will let you use the booking reference code # to get the reservation information directly from their website.

Please mind that some airlines don't allow seat reservations at all. For example most Chinese Airlines cannot be reserved in advance. These seats will be assigned upon check in.


Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

What are the new security rules for taking liquids on flights?

To increase passenger safety there are rules about taking liquids, aerosols and gels on flights into and out of Australia. Each container of liquid must not exceed 100ml. All containers must be sealed in a transparent. This rules apply to drinks, creams, perfumes, sprays, gels, toothpaste, lipstick, lip balm and similar substances. If you need further information, please visit www.dotars.gov.au

What accommodation is provided on group tours?

Good quality 4 star hotel are normally the standard of our hotel selection and specified in the itinerary. In main cities you will stay in superior accommodation with modern facilities and private bathrooms. Most hotels provide twin bedding however if a double is preferred, a request will be made but cannot be guaranteed. Triple share is usually two single beds and a rollaway bed. In more remote regions, where international standard hotels are infrequent, we endeavour to accommodate our clients in the best available hotels.

What meals are included?

Breakfast, Lunch and Dinner are normally included in our group tour as specified in the itinerary. Daily breakfast is buffet style, served at your hotel. Lunch is provided at local restaurants when part of a daily sightseeing tour. Dinners are included for the tour unless specified.

If you require special meals due to religious, dietary or medical limitations, you need to be aware that the local restaurants cannot guarantee special meals and are often inflexible in this regard.

What about Beverages?

The most common drink in China (and is served through out every meal) is Chinese Tea. Other non-alcoholic beverages such as Coca Cola, Pepsi, Sprite, Fanta and, of course, water are available in most restaurants in China. Alcoholic beverages include beer and wine (both local and foreign) are also available along with China's most infamous alcohol, Bai Jiu (白酒). Most people describe this drink (from its smell) as methylated spirits mixed with rocket fuel. Not for the weak hearted. Drinking tap water is definitely NOT recommended. Bottled water is readily available and (perhaps some other cold drinks) may be picked up anywhere in China at a reasonable price. Most rooms have electric jugs or thermos flasks of boiling water to make hot drinks. Alcohol is not permitted on-board for any domestic or outbound international flights in China.

How big will the group be?

Our fully inclusive group tours are smaller groups with maximum 24 people.

Are the tours suitable for elderly or disabled people?

General good health and fitness are essential as most tours involve a lot of walking with many stairs which is a common fixture at temples and pavilions.

For a disabled traveller who requires a wheelchair, it can be very difficult to accommodate their needs as most sites are not wheelchair accessible . Traditional China architecture often has high steps across doorways, raised pavilions and uneven ground. Not all group transport is equipped to handle wheelchairs, some restaurants are located on a higher floor with no elevators and only recently-built or international chain hotels have made provision for wheelchair accessibility and rooms with disabled facilities. If you are considering a group tour which has a cruise component, please be aware that whilst there is often assistance provided, embarkation/disembarkation and shore excursions are usually via steps or across pontoons. Whilst onboard, most cruises have lift facilities but some areas of the ship may have limited access.

Our aim is to inform you of the limitations during a group tour, however we would be happy to tailor make a private tour for you and thereby include suitable vehicles, guides, hotels and appropriate sightseeing. We do require a travelling companion to accompany a disabled client throughout the tour who is able to physically assist as required.

If I am travelling by myself, do I need to pay a single supplement?

If you are joining a group tour as a single traveller and choose to occupy a single room you will be required to pay the applicable single supplement cost. If you advise us at the time of booking that you would like to share a room with another member of the group, your request will be noted and we will do our very best to match you with a suitable travelling companion. However, if we are unsuccessful, you will be required to pay the single supplement at the time of balance payment.

What about coach and train in China?

If you are joining a tour package, an air conditioned coach or minibus (depending on the group size) is provided. If you have arranged a private tour, a vehicle for the sole use of yourself and/or travelling companion/s will be used.

Train travel within China for over night is usually on the first class 'soft sleeper' trains, the best available. Each compartment is shared by 4 people, is air-conditioned, with lockable doors and 4 cushioned beds which are fixed in place.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Do I need a visa ?

When travelling to China, you must carry a valid passport with at least 6 month validity and a Chinese visa in order to enter. If you are planning a trip into Tibet you will also need to apply for a Tibetan Permit in addition to your Chinese Visa. Visa application forms can be downloaded from the Chinese Consulate website. (http://sydney.chineseconsulate.org/eng/) To apply for your Chinese visa you should visit your local consulate, embassy or contact us. We will process your application as part of our service to our clients if you join the fully inclusive tours.

Do I need vaccinations?

Currently there are no compulsory inoculations unless arriving from an infected area. However, it is recommended that you check with your family doctor or travel advisory service, like Smart Traveller, for updates and suggested precautions. It is sensible to have a current tetanus vaccination (valid for 10 years) and protection against Hepatitis A (or A/B) is recommended for travel everywhere. It is best to bring a supply of medication to combat common ailments such as headaches, upset stomach or colds. You are permitted to take any prescription medicines for personal use and a doctor's letter explaining their use is useful if queried by Customs.

Do I need to take out travel insurance?

Travel Insurance is highly recommended when travelling to China. Your choice of policy can be purchased through www.chinaholidays.com.au or call our friendly consultant to help you.

What should I pack and wear?

With more and more western tourists visiting China each year, western style apparel is becoming more and more popular. Smart and Casual is the best rule when travelling in China. Please note that you should not wear anything too revealing and remember to pack for the right season: when Australia is experiencing a hot summer, Beijing is freezing. Comfortable walking shoes are also a must have.

Try to pack lightly is a general rule as well. Porters are often not available except in larger hotels and China domestic Airline only allow one hand luggage and one check in luggage for a maximum of 20Kg free of charge. For security reasons it is essential that your baggage can be locked whilst during air transportation between cities. All personal toiletries should be taken with you and small packets of tissues or wet wipes are recommended. A small medical kit containing medication to alleviate common ailments is suggested.

What about electricity and plugs?

This is the Chinese Standard socket. The electricity in Mainland China is generally 220V, 50HZ. Nearly every power  point in China supports two types of plugs: the standard 2 pronged American plug, and some standard 3 pronged Australian plugs. To ensure you won't have any problems, it is advisable to purchase a multi-function adaptor from large department stores, luggage outlets or duty free stores.

What about money matters?

Generally, most major credit cards are accepted in large stores and restaurants and hotels. It is recommended that a supply of local currency with a mix of larger and smaller denomination notes are carried with you for local purchases where credit cards are not accepted. Most hotels provide a money exchange service for in-house guests. It is advisable that you check the latest currency advice before travelling as fluctuations can occur and recommendations change.

If you are joining our group tour, all sightseeing and entrance fees are included. As we visit all the main sites, there's no need to allow for the cost of extra 'optional tours'. Breakfast, lunch and dinner are included on all group tours unless specified. Souvenirs and local handicrafts, Western-style clothing and fashion accessories are comparatively inexpensive and you may end up buying more than you'd expect. Sometimes a little extra spending money is worthwhile and you can always bring it home if you don't spend it!

Do I need to tip?

Tipping of guides and drivers is an accepted practice in China but it should always be in recognition of good service and the amount offered is one of personal choice

Tipping in China is gaining increasing popularity with the introduction of the foreign market and is now part of the tourist organisation. But it should always be in recognition of good service and the amount offered is one of personal choice. Whilst standard tips are included in the tour price as specified, gestures of gratuity are always appreciated. Giveaways and novelties are also a great form spreading amity and goodwill – especially amongst children.

What about the shopping?

China now possesses a booming commercial industry – from that strange little Chinese Tea Set you've always wanted to an inexpensive, good-looking Western Style Business Suit for your daughter's wedding. Anything you wanted and less expensive items can be purchased in all the major cities in China! Whilst Government stores have fixed prices (strangely enough), you are expected to bargain for that odd memorabilia at smaller stores and markets (you never know if you never ask). The art of bargaining usually revolves around deciding on a price before asking, then offering the trader half of their opening price and working your way up. You can never pay too much for something you like, but if you can get it a little cheaper – that's even better.

Shopping in Shanghai is always a popular as many brands of clothing and footwear, ranging from market stall offerings to designer labels are great buys. Whilst on any of our group tours, there will be time to shop at the souvenir stalls and arts and crafts shops and in your spare time the local markets and department stores are worth a visit. As prices don't vary greatly from one region to the next, a good rule to follow is that if you see something you like and are happy with the price, then buy it. It is usually not advisable not to wait until the next city to purchase the item as you could be disappointed. Be very careful if buying videos, CDs or DVDs or famous western brand items from the Conner shop or the market which cannot be verified as a true copy. It is a case of 'buyer beware" as once purchased it is impossible to obtain a refund and we are unable to send defective items back on your behalf. Please keep in mind that China Holidays Australia do not recommend any specific stores or markets and take no responsibility for the quality of items that our clients purchase whilst overseas.

Does everyone speak English?

In the larger cities, English is more widely spoken in areas frequented by tourists but there are still some areas where you will need a little patience and understanding when trying to converse with locals. Whilst on tour, all of our guides are English speaking and undergo annual examinations to review their language and communication capabilities. If you are considering travelling independently, without assistance from our company, please keep in mind that you may encounter problems with communication when trying to organise local accommodation, transportation and places to eat. For those who do not wish to join a group tour, but still want the freedom to travel independently, may we suggest our tailor made itinerary to suit your personal requirements.

What are the toilet facilities like on tour?

All restaurants, hotels, train stations and large department stores offer public toilets (some charge up to 1RMB for use). It is essential that you carry your own toilet tissue with you as most toilets do not provide it. We would recommend that you always carry tissues, wet wipes and small bottles of disinfectant gel with you. Squat toilets are still very popular in many places in China, so if you are not prepared to use one, make sure you go when you can see a western style toilet.

Although most toilets in China will now also have English on them, common sense should prevail if they don't (a woman would not follow a man into a toilet). Here is a helpful tip: The Chinese character for female is 女 and represents a pregnant woman, while the Chinese character for male is 男 and represents a man working in a field (note the top part of the character looks like a field).

Can I use my mobile phone in China?

We suggest that you check with your service provider for advice regarding the compatibility, available service and global roaming options whilst on tour. You can buy a prepaid sim card to be used in China if your mobile phone without region restriction.

How many guides will accompany a group tour?

In each city, a professional English speaking local guide will provide you with their personal insight of the attractions and history of their city. Their wealth of intimate knowledge and unequalled understanding of the local culture and customs are to be appreciated when providing an invaluable high standard of service to our clients. All tours with a minimum of 10 people will also be provided with a friendly English speaking National Guide to accompany the group throughout the tour. Your National Guide will be committed to ensuring your holiday runs smoothly and will personally attend to any need that may arise.

Is my group tour guaranteed ?

We have ALL guaranteed departures for all our top 10 best value tours. For other tours, please check our website for details or call our friendly consultants at China Holidays Australia.

When will I get my documents back?

Generally travel documents are returned to passengers between 10-14 days prior to departure.

Baggage allowance for China domestic flights?

All passengers are limited to two (2) items of luggage each:

A). One (1) suitcase or backpack, with a maximum weight of 20kg and maximum size of 70 litres.

B). One (1) piece of hand luggage, with a maximum weight of 5kg.

It is essential that you have a lock for check in luggage. Without one, railway and airline staff may refuse to handle it.

What dates are the China major public holidays?

New Year's Day 1st of January

Chinese New Year on Sunday, 10 February 2013, 7 days holiday

International Labour Day Holiday 1st of May (with 3 days holiday following)

National Day Holiday 1st of October (with 7 days holiday following)

What are the traveller's Safety recommendations?

When travelling any where you should make at least two copies of all documentation to be taken with you (i.e. passport, airline tickets, insurance forms), leaving one at home (with a family member or friend) and packing the other copy in a safe place in your luggage. Never leave your luggage unattended or accept unusual objects and avoid carrying large sums of cash in hand. You can stay up to date with any current events and laws and regulations by visiting: www.smarttraveller.gov.au

What is the climate in China?

China is a country of extremes, with temperatures ranging from cold, dry winters to hot, humid summers. The best time to travel is generally during the northern-hemisphere Spring (March – May) or Autumn (September – November) months.

Average Minimum & Maximum temperatures:

Please note that these are average temperatures, these cities have been known to be 10C above or below par in any season.

What money used in China?

The renminbi (literally "people's currency") is the legal tender in the mainland of the People's Republic of China. It is issued by the People's Bank of China (PBOC, central bank). The official abbreviation is CNY, although also commonly abbreviated as "RMB".

Chinese paper money usually comes in 1 fen (rare), 2 fen (rare),5 fen (very rare), 1 jiao, 2 jiao, 5 jiao, 1 yuan, 2 yuan, 5 yuan,10 yuan, 20 yuan, 50 yuan and 100 yuan.

One yuan is divided into 10 jiao. One jiao is divided into 10 fen, pennies in English. The largest denomination of the renminbi is the 100 yuan note. The smallest is the 1 fen coin or note. RMB is issued both in notes and coins. The paper denominations include100, 50, 20, 10, 5, 2 and 1 yuan; 5, 2 and 1 jiao; and 5, 2 and 1 fen. The denominations of coins are 1 yuan; 5, 2 and 1 jiao; and 5,2 and 1 fen.

In spoken Chinese, "yuan" is often called as "kuai" and the "jiao" as"mao". Fen-denomination RMB is rarely used, except at supermarkets.

The following are descriptions of major features of the above 1-yuan banknotes. It is easy to tell various denominations of RMB since there are corresponding Arabic numerals printed on every paper note or coin.

      

 

    
 

The 1-yuan banknote has two types, the red one debuted in 1996 while the green one in 1999. The obverse of the 1996-type 1-yuan note is a portrait of two women from two minorities, and the reverse is the Great Wall. The obverse of the 1999-type 1-yuan note is a portrait of former Chinese leader Mao Zedong, while the reverse is the Xihu Lake in the southeastern Chinese city Hangzhou.

    

 

The 2-yuan banknote is in green. Its obverse is also a portraitof two women from another two minorities, and the reverse is the South China Sea.

 

The 5-yuan banknote also has two types, the brown one designed and issued in 1980 while the purple one in 1999. The obverse of the 1980-type is a portrait of two minority people - a Tibetan woman and a Muslim man, while the reverse is a scenic picture of the Yangtze River, the country's longest one. The obverse of the 1999-type is a portrait of Mao Zedong and the reverse is Taishan Maintain, a mountain in east China's Shandong province listed by the UNESCO as a world natural and cultural heritage.

 

The 10-yuan banknote also has two types - the ordinary one debuted in 1999 while the special note was issued on July 8 by thecentral bank to mark the Beijing Olympic Games. The obverse of theordinary one is a portrait of Mao Zedong while its reverse is the drawing of the scenic Three Gorges. The special banknote issued onJuly 8 has a picture of the National Stadium, or the Bird's Nest, on its obverse, while its reverse features the famous ancient Greek marble statue of a discus-thrower, Discobolus, portraits of athletes and the Arabic numeral "2008".

 

The 20-yuan banknote, debuted in 1999, has a portrait of Mao Zedong and its reverse features a drawing of the scenic Lijiang River in South China.

 

The 50-yuan banknote has two types - one in yellow and pink debuted in 1990 while the other in green was issued in 1999. The former type has a portrait of an intellectual, a farmer and a worker on its obverse while its reverse features the Hukou Waterfall on the Yellow River. The 1999-type banknote is currentlymuch more widely circulated. Its obverse is a portrait of Mao Zedong and its reverse is the landmark Potala Palace in Lhasa.

 

The 100-yuan banknote also has two types - one in gray blue which debuted in 1990 while the other in red which was first released in 1999. The 1990-type note has a portrait of four formerChinese leaders, namely Mao Zedong, Zhou Enlai, Liu Shaoqi and ZhuDe, on its obverse while its reverse is the Jinggangshan Mountain in South China. Very few of the 1990-type 100-yuan paper notes arecurrently circulated in China.

 

The obverse of the 1999-type 100-yuan notes is a portrait of Mao Zedong while a picture of the Great Hall of the People is printed on the reverse.

What is the time different between China and Australia?

Time throughout China is set to Beijing time. Sydney (AEST) is 2 hours ahead of Beijing and 3 hours ahead during daylight savings.

What is the checklist for visiting China?

Informal clothing, with an emphasis on comfort and versatility

A pair of non-slip shoes

Electrical converter and adapter plugs. China's electrical system operates at 220 volts

Personal Medical Kit (with a supply of common cold & stomach trouble remedies). Please remember to keep handy a copy of the prescription for any medicine you intend to bring on the trip

Reading material, including a guidebook on the places you will visit

Suntan lotion and sunglasses

Camera, Films (or extra memory stick) & be sure to pack extra batteries

Currency: Chinese currency is known as the Renminbi (RMB: The Peoples Money) or commonly as Yuan

International travellers' cheques or cash can be exchanged for Chinese currency at your point of entry into China or at the Bank of China and in many hotels all over the country. Major foreign credit cards are now widely acceptable in large shops, hotels and restaurants in many cities throughout

What language people in China?

There are many different types of Chinese dialects in China, with the two common ones being Cantonese (mainly spoken in the south of China around Guangdong – Canton – and in Hong Kong) and Mandarin. Mandarin has become the official language of China, and whilst people in Guangzhou and Hong Kong still speak Cantonese, most of them will also speak Mandarin. In fact, it is rare to meet someone in China that does not speak Mandarin. Chinese writing is well known for its baffling Chinese characters, but did you know there is also a Romanised system of writing? You'll find these utilised in China (along with characters) and for Children (as well as foreigners) when learning to write Chinese Characters.


Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Can I pay with my Debit Card?

You can pay for your trip at China Holidays Australia using either your credit card or debit credit card. As long as the card has the logo of Visa or Master card.

 

Which security measures are in place to protect my credit card data?

We want you to feel safe and secure booking your travel with us online. For this reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make online booking for flights. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the Internet. Once received, your credit card information is not transmitted over the Internet again and will be destroyed after transaction.

Popular Questions

How do I change/cancel my online reservation ?

Flights

If your travel plans change and we have to change your previously issued ticket, China Holidays Australia charges:

- $25.00 reissue fee per ticket for domestic flights

- $50.00 rebooking/reissue fee per ticket for international flights

- $100.00 cancellation processing fee per ticket for both domestic or international flights.

 

These fees are charged in addition to the changes fees/penalties and any airfare difference that may be imposed by the airlines directly; however, some tickets may be non-refundable and unavailable for rebooking.

Please email us your name, booking number and what you want to change. We will process it and let you know the exactly cost.

Cars

Please email us your name, booking number and what you want to change. We will process it and let you know the exactly cost. 

Hotels

China Holidays Australia charges:

- $20.00 for handling fee for the change.

The fee is charged in addition to the changes fees/penalties from the hotel itself.

Please email us your name, booking number and what you want to change. We will process it and let you know the exactly cost.

 

How do I access my itinerary or confirmation?

After you make a booking with us, you can check your reservation status and print a copy of your travel itinerary by clicking on the following link.

https://virtuallythere.com/new/login.html

You will need to type the reference code that you received along with your booking confirmation eg: RYACD) and your last name as below:

Then, you need to type your email address  which is the same email address while you made the booking  to get your full itinerary.

 

How do I pay and is there any credit card surcharges for online booking?

After searching from BookChinaOnline.com.au and selecting your travel itinerary, you will reach the checkout section to confirm details. At checkout you will be shown your flight details (for your review), and asked to enter passenger and payment information. You can pay for your trip using either a credit card or debit credit card. China Holidays Australia accepts Visa and Master card without any Surcharges.

Using someone else's credit card: You must have permission from the card holder to use their card. You can also use your credit card to make bookings for other people. China Holidays Australia reserve the right to carry out security checks when we feel it is necessary. This is a measure taken to protect China Holidays Australia and you, the card holder.

Is there any credit card surcharges for offline booking?

Yes, there is credit card surcharges will be applied for OFFLINE bookings.


Flights

How can I obtain a quote/booking for a flight?

China Holidays Australia can give any quotes through the website or over the phone, prices found on the website will be cheaper as we offer discount prices on the website and no booking fee & no credit card surcharge for online purchase.  Search flight prices via the home page www.chinaholidays.com.au

To search: Type your departure airport or city in the Flight "From" box, then select your dates and then type your destination airport or city in the Flight "To" box, then select your dates.  Click

 


 

Is my booking confirmed?

At the end of the transaction online you should receive a booking confirmation email showing a China Holidays Australia booking reference (eg. DRJIFE). This means your reservation is successfully completed. At this point one of our experienced consultants will begin processing your booking. During the quality check and ticketing process, our consultants  will do the following checking :

A). Double-check if we can find an even cheaper fare for your requested flights at the point when we issue your ticket (s) and let you know in case that happens.

B).  Check the billing address  and name of the passenger match the credit card holder’s data.  Get credit card approvals to issue the tickets.

If during this process any questions come up, we will contact you by phone or email to clarify the issue. After all is cleared, we will issue the ticket(s) and send a confirmation email with all the travel itinerary details and the ticket number. Once you have received these details via email, your booking is confirmed.

If you do not receive emails as outlined above, be sure to check your Junk E-mail box. If they are not present, then email  to sales@chinaholidays.com.au or call us on 1300 2 China(24462) and we will arrange confirmation.

What is my flight baggage allowance?

International Travel - Baggage allowances vary greatly from airline to airline, therefore we suggest you always double-check what is said on your itinerary and when in doubt contact the airline directly or visit their website.

Most Australia domestic fares will only allow hand luggage. If you are planning to take luggage that will not fit in the overhead cabin you need a ticket that allows checked baggage, or you will need to pay for checked luggage at check-in. Any questions about bulky items, sports equipment (bikes, golf clubs, surfboards etc), or any dangerous items, (firearms, chemicals etc) will need to be taken up with the airline you are travelling with directly.

Can I book travel originating destinations around the world?

Yes, at BookChinaOnline.com.au you can book flights to and from almost every airport in the world. You can add more destination cities in your search to see if airfares are available.

Can I check-in online and print boarding passes?

For international travel, seat allocation is generally completed by the airline at check-in. Visit your airlines website to see whether online check-in is available.

Online check-in is available for most domestic airlines. To complete online check-in you will need to visit the airline website and use the airline confirmation number on your ticket to complete the online check-in process.

If you have an international flight and would like to make a seat request, please contact the airline directly. If you require further clarification please email us at sales@chinaholidays.com.au

 

How can I find flight availability?

To view available flights, departure times, arrival times and a choice of airlines, simply use China Holidays Australia's search function on the homepage; www.BookChinaOnline.com.au

China Holidays Australia has access to the live inventory for over 100 leading airlines in the world.

What taxes apply to my airfare booking?

All applicable airfare taxes will be displayed during the booking process. On the checkout section, the top of the page will show you a trip cost review, including a breakdown of ticket price and the applicable taxes.

All fares shown on our search results page are the total price for all passengers including all fares and taxes.

Please note: additional airline fees for baggage may apply for domestic flight

Can I make a booking for someone else?

Yes, anyone can create a booking for the travelling passengers. When it comes to the checkout section, name fields need to be the passenger’s names.

What is the check-in time for domestic and international Flights?

Domestic Flights:

This will depend on the airport, time of day, airline and whether or not you're checking in luggage. Generally you should arrive at the airport more than 60 minutes before departure. Always check with your airline or visit the TSA for expected wait times.

International Flights:

For international flights, check-in is normally at least 3 hours prior to departure.

Please note: that boarding times will be advised by the airline at check-in.

Do I have enough time to make suggested connections?

China Holidays Australia is committed to offering you the cheapest flight deals for your trip. Sometimes this requires a change of airports at your transfer city (for example you fly from Sydney to Beijing via Shanghai and the flight from Sydney gets you into Shanghai PuDong International airport and the connecting flight leaves from Shanghai HongQiao airport). We only show you connections where you should have enough time to transfer between the airports. We only recommend these offers to seasoned travellers as there is always a risk of traffic delays or other unforeseen matters that may prevent you from making the connection. Furthermore you need to be aware of Visa regulations, as these transfers require immigration into the country and therefore you might need an immigration visa rather than a transfer visa. Changing airports can be a great way of saving money but please be aware of the possible hassle that comes with the savings.

I have a confirmation email with booking reference code, does this mean my ticket is issued?

Within minutes of booking, you will receive an email confirmation with a booking reference code which means that your online booking is successfully completed. One of our experienced consultant will begin processing your booking. During the quality check and ticketing process, our consultants  will do the following checking :

A). Double-check if we can find an even cheaper fare for your requested flights at the point when we issue your ticket (s) and let you know in case that happens.

B).  Check the billing address  and name of the passenger match the credit card holder’s data.  Get credit card approvals to issue the tickets.

If during this process any questions come up, we will contact you by phone or email to clarify the issue. After all is cleared, we will issue the ticket(s) and send a confirmation email with all the travel itinerary details and the ticket number. Once you have received these details via email, your booking is confirmed.

If you do not receive emails as outlined above, be sure to check your Junk E-mail box. If they are not present, then email  to sales@chinaholidays.com.au or call us on 1300 2 China(24462) and we will arrange confirmation.

Can I make an airline seat request?

Once you make your reservation and have received a confirmation from China Holidays Australia that the tickets have been issued , you can call the respective airline and arrange your preferred seat reservation directly.

Some airlines will let you use the booking reference code # to get the reservation information directly from their website.

Please mind that some airlines don't allow seat reservations at all. For example most Chinese Airlines cannot be reserved in advance. These seats will be assigned upon check in.



Hotels

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.


Tours

What are the new security rules for taking liquids on flights?

To increase passenger safety there are rules about taking liquids, aerosols and gels on flights into and out of Australia. Each container of liquid must not exceed 100ml. All containers must be sealed in a transparent. This rules apply to drinks, creams, perfumes, sprays, gels, toothpaste, lipstick, lip balm and similar substances. If you need further information, please visit www.dotars.gov.au

What accommodation is provided on group tours?

Good quality 4 star hotel are normally the standard of our hotel selection and specified in the itinerary. In main cities you will stay in superior accommodation with modern facilities and private bathrooms. Most hotels provide twin bedding however if a double is preferred, a request will be made but cannot be guaranteed. Triple share is usually two single beds and a rollaway bed. In more remote regions, where international standard hotels are infrequent, we endeavour to accommodate our clients in the best available hotels.

What meals are included?

Breakfast, Lunch and Dinner are normally included in our group tour as specified in the itinerary. Daily breakfast is buffet style, served at your hotel. Lunch is provided at local restaurants when part of a daily sightseeing tour. Dinners are included for the tour unless specified.

If you require special meals due to religious, dietary or medical limitations, you need to be aware that the local restaurants cannot guarantee special meals and are often inflexible in this regard.

What about Beverages?

The most common drink in China (and is served through out every meal) is Chinese Tea. Other non-alcoholic beverages such as Coca Cola, Pepsi, Sprite, Fanta and, of course, water are available in most restaurants in China. Alcoholic beverages include beer and wine (both local and foreign) are also available along with China's most infamous alcohol, Bai Jiu (白酒). Most people describe this drink (from its smell) as methylated spirits mixed with rocket fuel. Not for the weak hearted. Drinking tap water is definitely NOT recommended. Bottled water is readily available and (perhaps some other cold drinks) may be picked up anywhere in China at a reasonable price. Most rooms have electric jugs or thermos flasks of boiling water to make hot drinks. Alcohol is not permitted on-board for any domestic or outbound international flights in China.

How big will the group be?

Our fully inclusive group tours are smaller groups with maximum 24 people.

Are the tours suitable for elderly or disabled people?

General good health and fitness are essential as most tours involve a lot of walking with many stairs which is a common fixture at temples and pavilions.

For a disabled traveller who requires a wheelchair, it can be very difficult to accommodate their needs as most sites are not wheelchair accessible . Traditional China architecture often has high steps across doorways, raised pavilions and uneven ground. Not all group transport is equipped to handle wheelchairs, some restaurants are located on a higher floor with no elevators and only recently-built or international chain hotels have made provision for wheelchair accessibility and rooms with disabled facilities. If you are considering a group tour which has a cruise component, please be aware that whilst there is often assistance provided, embarkation/disembarkation and shore excursions are usually via steps or across pontoons. Whilst onboard, most cruises have lift facilities but some areas of the ship may have limited access.

Our aim is to inform you of the limitations during a group tour, however we would be happy to tailor make a private tour for you and thereby include suitable vehicles, guides, hotels and appropriate sightseeing. We do require a travelling companion to accompany a disabled client throughout the tour who is able to physically assist as required.

If I am travelling by myself, do I need to pay a single supplement?

If you are joining a group tour as a single traveller and choose to occupy a single room you will be required to pay the applicable single supplement cost. If you advise us at the time of booking that you would like to share a room with another member of the group, your request will be noted and we will do our very best to match you with a suitable travelling companion. However, if we are unsuccessful, you will be required to pay the single supplement at the time of balance payment.

What about coach and train in China?

If you are joining a tour package, an air conditioned coach or minibus (depending on the group size) is provided. If you have arranged a private tour, a vehicle for the sole use of yourself and/or travelling companion/s will be used.

Train travel within China for over night is usually on the first class 'soft sleeper' trains, the best available. Each compartment is shared by 4 people, is air-conditioned, with lockable doors and 4 cushioned beds which are fixed in place.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Do I need a visa ?

When travelling to China, you must carry a valid passport with at least 6 month validity and a Chinese visa in order to enter. If you are planning a trip into Tibet you will also need to apply for a Tibetan Permit in addition to your Chinese Visa. Visa application forms can be downloaded from the Chinese Consulate website. (http://sydney.chineseconsulate.org/eng/) To apply for your Chinese visa you should visit your local consulate, embassy or contact us. We will process your application as part of our service to our clients if you join the fully inclusive tours.

Do I need vaccinations?

Currently there are no compulsory inoculations unless arriving from an infected area. However, it is recommended that you check with your family doctor or travel advisory service, like Smart Traveller, for updates and suggested precautions. It is sensible to have a current tetanus vaccination (valid for 10 years) and protection against Hepatitis A (or A/B) is recommended for travel everywhere. It is best to bring a supply of medication to combat common ailments such as headaches, upset stomach or colds. You are permitted to take any prescription medicines for personal use and a doctor's letter explaining their use is useful if queried by Customs.

Do I need to take out travel insurance?

Travel Insurance is highly recommended when travelling to China. Your choice of policy can be purchased through www.chinaholidays.com.au or call our friendly consultant to help you.

What should I pack and wear?

With more and more western tourists visiting China each year, western style apparel is becoming more and more popular. Smart and Casual is the best rule when travelling in China. Please note that you should not wear anything too revealing and remember to pack for the right season: when Australia is experiencing a hot summer, Beijing is freezing. Comfortable walking shoes are also a must have.

Try to pack lightly is a general rule as well. Porters are often not available except in larger hotels and China domestic Airline only allow one hand luggage and one check in luggage for a maximum of 20Kg free of charge. For security reasons it is essential that your baggage can be locked whilst during air transportation between cities. All personal toiletries should be taken with you and small packets of tissues or wet wipes are recommended. A small medical kit containing medication to alleviate common ailments is suggested.

What about electricity and plugs?

This is the Chinese Standard socket. The electricity in Mainland China is generally 220V, 50HZ. Nearly every power  point in China supports two types of plugs: the standard 2 pronged American plug, and some standard 3 pronged Australian plugs. To ensure you won't have any problems, it is advisable to purchase a multi-function adaptor from large department stores, luggage outlets or duty free stores.

What about money matters?

Generally, most major credit cards are accepted in large stores and restaurants and hotels. It is recommended that a supply of local currency with a mix of larger and smaller denomination notes are carried with you for local purchases where credit cards are not accepted. Most hotels provide a money exchange service for in-house guests. It is advisable that you check the latest currency advice before travelling as fluctuations can occur and recommendations change.

If you are joining our group tour, all sightseeing and entrance fees are included. As we visit all the main sites, there's no need to allow for the cost of extra 'optional tours'. Breakfast, lunch and dinner are included on all group tours unless specified. Souvenirs and local handicrafts, Western-style clothing and fashion accessories are comparatively inexpensive and you may end up buying more than you'd expect. Sometimes a little extra spending money is worthwhile and you can always bring it home if you don't spend it!

Do I need to tip?

Tipping of guides and drivers is an accepted practice in China but it should always be in recognition of good service and the amount offered is one of personal choice

Tipping in China is gaining increasing popularity with the introduction of the foreign market and is now part of the tourist organisation. But it should always be in recognition of good service and the amount offered is one of personal choice. Whilst standard tips are included in the tour price as specified, gestures of gratuity are always appreciated. Giveaways and novelties are also a great form spreading amity and goodwill – especially amongst children.

What about the shopping?

China now possesses a booming commercial industry – from that strange little Chinese Tea Set you've always wanted to an inexpensive, good-looking Western Style Business Suit for your daughter's wedding. Anything you wanted and less expensive items can be purchased in all the major cities in China! Whilst Government stores have fixed prices (strangely enough), you are expected to bargain for that odd memorabilia at smaller stores and markets (you never know if you never ask). The art of bargaining usually revolves around deciding on a price before asking, then offering the trader half of their opening price and working your way up. You can never pay too much for something you like, but if you can get it a little cheaper – that's even better.

Shopping in Shanghai is always a popular as many brands of clothing and footwear, ranging from market stall offerings to designer labels are great buys. Whilst on any of our group tours, there will be time to shop at the souvenir stalls and arts and crafts shops and in your spare time the local markets and department stores are worth a visit. As prices don't vary greatly from one region to the next, a good rule to follow is that if you see something you like and are happy with the price, then buy it. It is usually not advisable not to wait until the next city to purchase the item as you could be disappointed. Be very careful if buying videos, CDs or DVDs or famous western brand items from the Conner shop or the market which cannot be verified as a true copy. It is a case of 'buyer beware" as once purchased it is impossible to obtain a refund and we are unable to send defective items back on your behalf. Please keep in mind that China Holidays Australia do not recommend any specific stores or markets and take no responsibility for the quality of items that our clients purchase whilst overseas.

Does everyone speak English?

In the larger cities, English is more widely spoken in areas frequented by tourists but there are still some areas where you will need a little patience and understanding when trying to converse with locals. Whilst on tour, all of our guides are English speaking and undergo annual examinations to review their language and communication capabilities. If you are considering travelling independently, without assistance from our company, please keep in mind that you may encounter problems with communication when trying to organise local accommodation, transportation and places to eat. For those who do not wish to join a group tour, but still want the freedom to travel independently, may we suggest our tailor made itinerary to suit your personal requirements.

What are the toilet facilities like on tour?

All restaurants, hotels, train stations and large department stores offer public toilets (some charge up to 1RMB for use). It is essential that you carry your own toilet tissue with you as most toilets do not provide it. We would recommend that you always carry tissues, wet wipes and small bottles of disinfectant gel with you. Squat toilets are still very popular in many places in China, so if you are not prepared to use one, make sure you go when you can see a western style toilet.

Although most toilets in China will now also have English on them, common sense should prevail if they don't (a woman would not follow a man into a toilet). Here is a helpful tip: The Chinese character for female is 女 and represents a pregnant woman, while the Chinese character for male is 男 and represents a man working in a field (note the top part of the character looks like a field).

Can I use my mobile phone in China?

We suggest that you check with your service provider for advice regarding the compatibility, available service and global roaming options whilst on tour. You can buy a prepaid sim card to be used in China if your mobile phone without region restriction.

How many guides will accompany a group tour?

In each city, a professional English speaking local guide will provide you with their personal insight of the attractions and history of their city. Their wealth of intimate knowledge and unequalled understanding of the local culture and customs are to be appreciated when providing an invaluable high standard of service to our clients. All tours with a minimum of 10 people will also be provided with a friendly English speaking National Guide to accompany the group throughout the tour. Your National Guide will be committed to ensuring your holiday runs smoothly and will personally attend to any need that may arise.

Is my group tour guaranteed ?

We have ALL guaranteed departures for all our top 10 best value tours. For other tours, please check our website for details or call our friendly consultants at China Holidays Australia.

When will I get my documents back?

Generally travel documents are returned to passengers between 10-14 days prior to departure.

Baggage allowance for China domestic flights?

All passengers are limited to two (2) items of luggage each:

A). One (1) suitcase or backpack, with a maximum weight of 20kg and maximum size of 70 litres.

B). One (1) piece of hand luggage, with a maximum weight of 5kg.

It is essential that you have a lock for check in luggage. Without one, railway and airline staff may refuse to handle it.

What dates are the China major public holidays?

New Year's Day 1st of January

Chinese New Year on Sunday, 10 February 2013, 7 days holiday

International Labour Day Holiday 1st of May (with 3 days holiday following)

National Day Holiday 1st of October (with 7 days holiday following)

What are the traveller's Safety recommendations?

When travelling any where you should make at least two copies of all documentation to be taken with you (i.e. passport, airline tickets, insurance forms), leaving one at home (with a family member or friend) and packing the other copy in a safe place in your luggage. Never leave your luggage unattended or accept unusual objects and avoid carrying large sums of cash in hand. You can stay up to date with any current events and laws and regulations by visiting: www.smarttraveller.gov.au

What is the climate in China?

China is a country of extremes, with temperatures ranging from cold, dry winters to hot, humid summers. The best time to travel is generally during the northern-hemisphere Spring (March – May) or Autumn (September – November) months.

Average Minimum & Maximum temperatures:

Please note that these are average temperatures, these cities have been known to be 10C above or below par in any season.

What money used in China?

The renminbi (literally "people's currency") is the legal tender in the mainland of the People's Republic of China. It is issued by the People's Bank of China (PBOC, central bank). The official abbreviation is CNY, although also commonly abbreviated as "RMB".

Chinese paper money usually comes in 1 fen (rare), 2 fen (rare),5 fen (very rare), 1 jiao, 2 jiao, 5 jiao, 1 yuan, 2 yuan, 5 yuan,10 yuan, 20 yuan, 50 yuan and 100 yuan.

One yuan is divided into 10 jiao. One jiao is divided into 10 fen, pennies in English. The largest denomination of the renminbi is the 100 yuan note. The smallest is the 1 fen coin or note. RMB is issued both in notes and coins. The paper denominations include100, 50, 20, 10, 5, 2 and 1 yuan; 5, 2 and 1 jiao; and 5, 2 and 1 fen. The denominations of coins are 1 yuan; 5, 2 and 1 jiao; and 5,2 and 1 fen.

In spoken Chinese, "yuan" is often called as "kuai" and the "jiao" as"mao". Fen-denomination RMB is rarely used, except at supermarkets.

The following are descriptions of major features of the above 1-yuan banknotes. It is easy to tell various denominations of RMB since there are corresponding Arabic numerals printed on every paper note or coin.

      

 

    
 

The 1-yuan banknote has two types, the red one debuted in 1996 while the green one in 1999. The obverse of the 1996-type 1-yuan note is a portrait of two women from two minorities, and the reverse is the Great Wall. The obverse of the 1999-type 1-yuan note is a portrait of former Chinese leader Mao Zedong, while the reverse is the Xihu Lake in the southeastern Chinese city Hangzhou.

    

 

The 2-yuan banknote is in green. Its obverse is also a portraitof two women from another two minorities, and the reverse is the South China Sea.

 

The 5-yuan banknote also has two types, the brown one designed and issued in 1980 while the purple one in 1999. The obverse of the 1980-type is a portrait of two minority people - a Tibetan woman and a Muslim man, while the reverse is a scenic picture of the Yangtze River, the country's longest one. The obverse of the 1999-type is a portrait of Mao Zedong and the reverse is Taishan Maintain, a mountain in east China's Shandong province listed by the UNESCO as a world natural and cultural heritage.

 

The 10-yuan banknote also has two types - the ordinary one debuted in 1999 while the special note was issued on July 8 by thecentral bank to mark the Beijing Olympic Games. The obverse of theordinary one is a portrait of Mao Zedong while its reverse is the drawing of the scenic Three Gorges. The special banknote issued onJuly 8 has a picture of the National Stadium, or the Bird's Nest, on its obverse, while its reverse features the famous ancient Greek marble statue of a discus-thrower, Discobolus, portraits of athletes and the Arabic numeral "2008".

 

The 20-yuan banknote, debuted in 1999, has a portrait of Mao Zedong and its reverse features a drawing of the scenic Lijiang River in South China.

 

The 50-yuan banknote has two types - one in yellow and pink debuted in 1990 while the other in green was issued in 1999. The former type has a portrait of an intellectual, a farmer and a worker on its obverse while its reverse features the Hukou Waterfall on the Yellow River. The 1999-type banknote is currentlymuch more widely circulated. Its obverse is a portrait of Mao Zedong and its reverse is the landmark Potala Palace in Lhasa.

 

The 100-yuan banknote also has two types - one in gray blue which debuted in 1990 while the other in red which was first released in 1999. The 1990-type note has a portrait of four formerChinese leaders, namely Mao Zedong, Zhou Enlai, Liu Shaoqi and ZhuDe, on its obverse while its reverse is the Jinggangshan Mountain in South China. Very few of the 1990-type 100-yuan paper notes arecurrently circulated in China.

 

The obverse of the 1999-type 100-yuan notes is a portrait of Mao Zedong while a picture of the Great Hall of the People is printed on the reverse.

What is the time different between China and Australia?

Time throughout China is set to Beijing time. Sydney (AEST) is 2 hours ahead of Beijing and 3 hours ahead during daylight savings.

What is the checklist for visiting China?

Informal clothing, with an emphasis on comfort and versatility

A pair of non-slip shoes

Electrical converter and adapter plugs. China's electrical system operates at 220 volts

Personal Medical Kit (with a supply of common cold & stomach trouble remedies). Please remember to keep handy a copy of the prescription for any medicine you intend to bring on the trip

Reading material, including a guidebook on the places you will visit

Suntan lotion and sunglasses

Camera, Films (or extra memory stick) & be sure to pack extra batteries

Currency: Chinese currency is known as the Renminbi (RMB: The Peoples Money) or commonly as Yuan

International travellers' cheques or cash can be exchanged for Chinese currency at your point of entry into China or at the Bank of China and in many hotels all over the country. Major foreign credit cards are now widely acceptable in large shops, hotels and restaurants in many cities throughout

What language people in China?

There are many different types of Chinese dialects in China, with the two common ones being Cantonese (mainly spoken in the south of China around Guangdong – Canton – and in Hong Kong) and Mandarin. Mandarin has become the official language of China, and whilst people in Guangzhou and Hong Kong still speak Cantonese, most of them will also speak Mandarin. In fact, it is rare to meet someone in China that does not speak Mandarin. Chinese writing is well known for its baffling Chinese characters, but did you know there is also a Romanised system of writing? You'll find these utilised in China (along with characters) and for Children (as well as foreigners) when learning to write Chinese Characters.



Insurance

How do I change/cancel my online reservation ?

Flights

If your travel plans change and we have to change your previously issued ticket, China Holidays Australia charges:

- $25.00 reissue fee per ticket for domestic flights

- $50.00 rebooking/reissue fee per ticket for international flights

- $100.00 cancellation processing fee per ticket for both domestic or international flights.

 

These fees are charged in addition to the changes fees/penalties and any airfare difference that may be imposed by the airlines directly; however, some tickets may be non-refundable and unavailable for rebooking.

Please email us your name, booking number and what you want to change. We will process it and let you know the exactly cost.

Cars

Please email us your name, booking number and what you want to change. We will process it and let you know the exactly cost. 

Hotels

China Holidays Australia charges:

- $20.00 for handling fee for the change.

The fee is charged in addition to the changes fees/penalties from the hotel itself.

Please email us your name, booking number and what you want to change. We will process it and let you know the exactly cost.

 

How do I access my itinerary or confirmation?

After you make a booking with us, you can check your reservation status and print a copy of your travel itinerary by clicking on the following link.

https://virtuallythere.com/new/login.html

You will need to type the reference code that you received along with your booking confirmation eg: RYACD) and your last name as below:

Then, you need to type your email address  which is the same email address while you made the booking  to get your full itinerary.

 

How do I pay and is there any credit card surcharges for online booking?

After searching from BookChinaOnline.com.au and selecting your travel itinerary, you will reach the checkout section to confirm details. At checkout you will be shown your flight details (for your review), and asked to enter passenger and payment information. You can pay for your trip using either a credit card or debit credit card. China Holidays Australia accepts Visa and Master card without any Surcharges.

Using someone else's credit card: You must have permission from the card holder to use their card. You can also use your credit card to make bookings for other people. China Holidays Australia reserve the right to carry out security checks when we feel it is necessary. This is a measure taken to protect China Holidays Australia and you, the card holder.

Is there any credit card surcharges for offline booking?

Yes, there is credit card surcharges will be applied for OFFLINE bookings.


Cruises


Car Rental

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.

Questions here

Yes, there is credit card surcharges will be applied for OFFLINE bookings.


General Questions

Can I pay with my Debit Card?

You can pay for your trip at China Holidays Australia using either your credit card or debit credit card. As long as the card has the logo of Visa or Master card.

 

Which security measures are in place to protect my credit card data?

We want you to feel safe and secure booking your travel with us online. For this reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make online booking for flights. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the Internet. Once received, your credit card information is not transmitted over the Internet again and will be destroyed after transaction.

Contact Us
Call today to speak with one of our friendly customer service assistants. Alternatively, send us an email using the link below.

AUSTRALIA

1300-2-CHINA (24462)
02 9211-8756 

INTERNATIONAL

+61-2-9211-8756

Emergency Contact
(+61 )0406 876 891
sales@chinaholidays.com.au

Opening Hours: 9:00 - 17:30 (Mon-Fri)
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