Air China Limited

1. Cabin Classes

Economy
Economy Class cabins contain seats with a pitch of 34 inches. Select aircraft contain seat-back screens and in-seat power supply. The in-flight menu includes a choice of 2 main courses, breakfasts, snacks and beverages. Boeing 747, Airbus A340 and A330 aircraft have audio/video on demand entertainment systems available on seat-back screens offering passengers a range of options. Other aircraft show Chinese movies with subtitles on shared drop down screens.

Business
Business Class cabins contain seats with a pitch of 42 inches, 170 degrees of recline, in-seat power supply and personal screens. The in-flight menu includes soup, appetizers, salads, Chinese and Western style main courses, snacks, fruits and desserts. Business Class cabins have audio/video on demand entertainment systems offering a range of movies, TV shows, children's programs and music. Business Class passengers are allowed 1 piece of 8kg hand luggage and 1 piece of 30kg checked baggage.

First
First Class cabins contain electronic swivel flat beds with a pitch of 62 inches, in-seat power supply and personal screens. The in-flight menu includes caviar, soup, appetizers, salads, Chinese and Western style main courses, snacks, fruit and desserts. First Class cabins have Audio Video On Demand entertainment systems offering a range of movies, TV shows, children's programs and music.

2. Baggage Allowance

Carry-on Items
All carry-on baggage must fit under the seat in front of you or in the overhead bin.
For domestic flights, First Class passengers may carry on two small bags or other personal items per person, each weighing no more than 5 kg. Business Class and Economy Class passengers may carry on one small bag or other personal item per person, weighing no more than 5 kg.
For international or regional flights, First Class and Business Class passengers may carry on two small bags or other personal items per person, each weighing no more than 8 kg. Economy Class passengers may carry on one small bag or other personal item per person, weighing no more than 5 kg.
Each piece of carry-on baggage shall not exceed the maximum dimensions of 55 cm (long) x 40 cm (wide) x 20 cm (high). Any item that exceeds the carry-on size, weight or piece allowance limits will be required to travel as checked baggage.

Baggage restrictions by weight
Passengers holding adult-fare or child-fare tickets are entitled to a free baggage allowance of 40 kilograms for First Class passengers, 30 kilograms for Business Class passengers and 20 kilograms for Economy Class passengers. Each piece shall not exceed the maximum dimensions of 100 centimeters (long) x 60 centimeters (wide) x 40 centimeters (high). Passengers holding adult-fare or child-fare tickets are entitled to a free checked baggage allowance of 20 kilograms for Economy Class passengers. Each piece shall not exceed the maximum dimensions of 100 centimeters (long) x 60 centimeters (wide) x 40 centimeters (high).

Baggage restrictions by piece for First Class and Business Class passengers

First Class or Business Class passengers with adult-fare or child-fare tickets are allowed up to two pieces of checked luggage free of charge, each weighing no more than 32 kilograms with total linear dimensions of 158 centimeters or less per piece.

Baggage restrictions by piece for Economy Class passengers, child passengers and infant passengers

For China – Australia/Japan routes and routes to/from America, Economy Class passengers with adult-fare or child-fare tickets are allowed up to two pieces of checked baggage free of charge, each weighing no more than 23 kilograms with total linear dimensions of 158 centimeters per piece. For routes other than China – Australia/Japan routes and routes to/from America, Economy Class passengers with adult-fare or child-fare tickets are allowed two pieces of checked baggages free of charge, weighing no more than 23 kilograms with total linear dimensions of 158 centimeters each;

The infant-fare ticket passenger is allowed one piece of checked baggage free of charge, with total linear dimensions of 115 centimeters. In addition, a foldable baby stroller or bassinet may be checked in free of charge, or may be carried in the cabin if there is room, with approval from the chief flight attendant.

Baggage restrictions for infant passengers

For all domestic flights, infant passengers paying 10% of the adult fare may check one piece of luggage free of charge weighing no more than 10 kg (22 pounds).
For all international flights, infant passengers paying 10% of the adult fare may check one piece of luggage free of charge, weighing no more than 23 kg (50 pounds), and the maximum size may not exceed 115 linear cm (45 linear inches).
A baby stroller (folded) or carrying basket may be checked free of charge for all infant ticketed passengers.
 
 

3.Check in

How do I check-in for international flights?
Passengers should arrive at the airport within the required time limit. Please bring your valid passport, necessary visas and other valid travel documents that you used during the purchase of your ticket. Be sure to complete all check-in and exit requirements in advance.
What is the closing time for check-in on regional and international flights?
For flights originating in Beijing: All of Air China’s Domestic and International flights operate out of T3. Check-in counters for Air China flights will close 30 minutes before departure for domestic flights and 60 minutes before departure for international and regional flights. Boarding gates for all flights will close 10 minutes before departure. Customers connecting between Terminal 3 and Terminal 1 or 2, should plan for a minimum connecting time of 2-3 hours depending on the flight.
 
What type of identification is needed during check-in?
For international flights, passengers will need to show a valid passport, necessary visas and other travel documents that you used during the purchase of your ticket. Please be sure that these documents are in your carry-on baggage and not packed in your checked luggage.
May I check-in for my flight online?
Passengers who have purchased Air China’s international e-tickets may choose to complete check-in procedures and print their boarding pass via their local Air China website. The online check-in service allows you to choose flight seats, accrue mileage and print boarding pass. These services are only available for flights operated by Air China. Online check-in is available for flights from the cities listed below along with check-in times.


Can I use web check-in if I have baggage to check?

Yes. After you have successfully checked-in online, you may check your baggage at our designated Web Service Desk at the airport.

Can I cancel my flight after checking in online?

Yes. If you want to cancel your flight after having completed online check-in procedures, you may do so online within the processing period or call the service hotline at 02-9232 7277

4.Frequent Flyer Program

How can I join Air China’s frequent flyer program?
To apply for membership, please fill in the Online Enrollment Application Form which you can find here. You can also fill in the membership application form at Air China’s ticketing offices, on Air China’s flights and at the airport.
When will I receive my membership card after I’ve submitted my application?
Once your application has been submitted, we’ll create your personal data bank. When you have completed two flights that qualify for mileage accrual or have accrued 5,000 km on Air China, we’ll send you an official membership card in the mail. Before you receive your official membership card, please use your temporary member card to earn mileage.
Does my membership card qualify me for other services?
PhoenixMiles members are grouped into different levels, and special benefits and services vary depending on what level you are. If you are an elite member, you may be entitled to mileage bonuses, priority on the waitlist and access to airport lounges.
PhoenixMiles member cards are grouped into different levels, and members at different levels are subject to different service charges. If you are an Ordinary Card member or a Silver Card member, you’ll be charged 800km for card reissue and 500km for account consolidation.
How can I have my password changed?
You can call our member service hotline at 0011 86 4006 100 666 to have your password changed. To ensure the safety of your mileage account, we’ll verify with you relevant information in your account, and we’ll accept your new password if we’re sure everything is correct.
You can also have your password changed at any of Air China’s ticketing offices. Be aware that you need to produce your original ID and your original member card. You may ask someone else to have the password changed. That “someone” must also provide your original ID and your original member card and identify himself/herself with his/her own original ID.
How can I know the details of my account?
You may find the details of your account by contacting local Air China office.
When should I produce my membership card?
In make sure that mileage is credited to your account, you should produce your membership card when booking a flight, collecting your ticket, checking in or using the services of any of Air China’s partner.
What should I do if my card is damaged or lost?
If your card is damaged or lost, please call us at 0011 86 4006 100 666/0086 10-84597799 to have your card reissued. We’ll reissue a new card for you within a month, and your membership number will not change. If you are a Platinum Card member or a Gold Card member, the service is free of charge. If you are a Silver Card member or an Ordinary Card member, the cost is 800km which will be deducted from your mileage account.
What should I do if I have more than one account? Can I consolidate my accounts?
Owning many card numbers results in mileage accrual in different mileage accounts, and that makes it difficult for you to benefit from your mileage accrual. Accounts can be consolidated. If you are a Platinum Card member or a Gold Card member, the service is free of charge. If you are a Silver Card member or an Ordinary Card member, the cost is 500km which will be deducted from your mileage account.
 
Mileage Accrual
How can I accrue mileage?
Please produce your membership card when booking and checking in for a flight of Air China or any of its partners. Keep a copy of your ticket and the original copy of your boarding pass until you are sure that your mileage has been credited to your account. When booking a flight and check in-through the Air China’s website, or if you check-in through the self-service kiosks at the airport, please enter your card number. The mileage will be credited automatically to your mileage account.
How can I have my mileage credited for past flights?
If the mileage is not credited to your account within 2 weeks after your travel, please send by email or fax a copy of your ticket, the original copy of your boarding pass and your card number to our Members Services Center, or have the documents delivered to any of Air China’s ticketing offices or Air China PhoenixMiles counters at Beijing airport’s Terminal 3. Once this information is received and validated, your mileage will be credited to your account.
How far back can I get flights credited to my account
Mileage can be credited to your account within 6 months from the day you fly or use the services of any of Air China’s partners. Any mileage that’s beyond 6 months will not be credited.
Can my family or friends contribute to my mileage account when they fly?
No, only you can accrue mileage in your account when you fly.
Can I accrue mileage when flying with any of the Star Alliance carriers?
Yes, since Air China is a member of Star Alliance, you can accrue mileage when flying on a Star Alliance operated and coded flight. Please note that the mileage counts towards your status in the program, but the number of flight segments does not.
When I use the services of any of Air China’s partners, when will the mileage enter into my account? If my mileage is missing, how can I get it credited?
Qualifying mileage will be entered into your account within 2 months after you use the services. If your mileage is missing, please contact the partner in question to have your mileage credited to your account.
 
Award Request
What qualifies me for my first award request?
If you have flown a cumulative total of 4 flight segments (on flights operated by Air China) or a cumulative total of 20,000km within 2 calendar years, you can request your first award.
How can I request award travel?
Check to make sure that an award seat is available on your desired flight of a Star Alliance carrier. You can get your award ticket at any of Air China's ticketing offices. You need to produce the original copy of your valid ID and the original copy of your membership card, and enter your password. If you ask someone else to do this for you, in addition to the original copies of your valid ID and your membership card, that person must produce the original copy of his or her own valid ID.
When can I request an award with my mileage?
If you have flown a cumulative total of 20,000km or a cumulative total of 4 flight segments (involving CA-operated and CA-coded flights), you can request your first award. An award can take the form of free travel, free class upgrade or products from the PhoenixMiles Shopping City.
Can I get free tickets from the Member Services Center?
Yes. If you have a credit card from Bank of China, Merchants' Bank of China, CITIC Bank or Minsheng Banking Corporation, and the credit card does not have a password, call us at 400-6100-666. Press key 1 and then key 4. This process allows you to request an award ticket on domestic flights (excluding flights to and from Lhasa) operated by Air China, Shandong Airlines and Shanghai Airlines (only round trip).
What number should I dial if I have any questions about ticketing?
Call us at 0011 86 4008-100-999.
 
Elite Member Status
How can I be upgraded to the Elite Member status?
You will be upgraded to a higher status in the program provided that you meet certain requirements within 12 months. Once you have accrued 40,000 kilometers or 30 flight segments, you will be automatically upgraded to Silver. Once you have accrued 80,000 kilometers or 50 flight segments, you will be automatically upgraded to Gold. Once you have accrued 160,000 kilometers or 90 flight segments, you will be automatically upgraded to Platinum.
I have been upgrated to a new status. When can I get my new membership card?
You will receive your Elite Membership card by mail within 2 to 3 weeks after the day of your upgrade.
 
Contact the Member Service Center
How can I contact the Member Services Center?
You may reach us via any of these methods:
  1. Member Service Hotlines
    Tel: 86-10-84597799 or 4006-100-666
    Fax: 86-10-84798686
    Business Hours (Staff): 8:00AM - 6:00PM (PEK Time)
  2. E-mail
    ffp@airchina.com
  3. Post
    Beijing P.O.Box: 100071-666 P. R. China
    Postal Code:100071
  4. Phoenixmiles Website
    http://www.phoenixmiles.com
    http://ffp.airchina.com.cn

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